Mamun eService - বাংলাদেশের এক নম্বর ডিজিটাল সেবা প্রদানকারী

Refund Policy

Last updated: August 01, 2024

At Mamun eService, we strive to ensure our customers are satisfied. Due to the digital nature of our services, our refund policy has certain conditions.

1. General Policy

Refunds are considered on a case-by-case basis. If you are not satisfied with a service, please contact us within 7 days of your purchase.

2. Non-Refundable Services

The following services are generally non-refundable once the order is processed and the product/service is delivered:

Digital Products: Game top-ups, gift cards, VPN/DNS licenses, and any other digital codes or subscriptions that have been delivered to you.
Service Fees: Fees for processing applications or providing assistance (e.g., Meta services, Passport/NID form filling) are non-refundable once we have initiated the work.
Mobile Recharges: Recharges (like Brilliant Connect, Sonido Global) that have been successfully processed to the provided number are non-refundable.

3. Situations Eligible for a Refund

A refund may be issued under the following circumstances:

If we fail to deliver the service or product you ordered within the specified timeframe.
If a mobile recharge or game top-up fails due to a technical error on our end and we are unable to correct it.
If you were charged multiple times for a single order by mistake.

Refunds will not be issued if you provided incorrect information (e.g., wrong user ID, wrong mobile number) and the service was delivered based on that information.

4. How to Request a Refund

To request a refund, please contact our support team at support@mamuneservice.com with your order details and a clear explanation of the issue. We will review your request and get back to you within 3-5 business days.

5. Processing Refunds